TERMS and CONDITIONS

• Rhino Stillages are delivered to most suburbs within Melbourne Metro from $79. Additional freight charges may apply to other Australian capital cities. We will contact you prior to shipping your order. Please contact us to confirm the final delivery cost.
• Rhino Stillages will not dispatch Goods to PO box addresses.

• A forklift or fork stacker is required to unload the Goods. If there is no forklift available, extra charges may apply for hand or tailgate unloading.

• Pick-up from the factory and deliveries are available during business hours: 9:00 AM to 5:30 PM, Monday to Friday. Services are not available on weekends, public holidays, or outside usual business hours.

• Rhino Stillages reserves the right not to pick up items delivered to incorrect addresses. Re-delivery to a different address, due to originally provided incorrect information, will incur extra charges. All changes to customer details must be made 3 business days prior to dispatch. If no one is on-site when the courier first attempts delivery, extra charges will apply, and these charges will be passed on to the customer.

• Rhino Stillages strives to ensure that all goods are delivered promptly and in a timely manner. However, shipping and other factors beyond our control may sometimes result in delays. Rhino Stillages does not accept liability for loss or damage suffered due to such delays.
• The estimated date of dispatch will be emailed to the Customer’s nominated email address. This date is reasonably estimated by Rhino Stillages and may be subject to change with notice given. Customers will be notified of any delays in scheduled dispatch via email or phone at the contact details provided in their Order.

• Title and risk in the Goods pass to the customer upon accepting delivery of the Goods.

• Where a customer provides written authority for an item to be delivered without a signature, any included insurance cover will be voided. Rhino Stillages or the carrier will not be held responsible if the goods go missing.

• Rhino Stillages is not responsible for the delivery times of Goods. Once Goods have been dispatched, it is the customer’s responsibility to liaise with Rhino Stillages regarding the delivery date and to ensure availability to take delivery within the timeframe set out by Rhino Stillages. Any information provided by Rhino Stillages is done so in good faith and does not guarantee the accuracy of such information.

• Rhino Stillages relinquishes responsibility for in-transit damages if the customer chooses to collect their goods or have their goods collected by an alternative courier/carrier. Any in-transit damages are the responsibility of the Customer once the goods are dispatched from any Rhino Stillages premises.

Australian Hongrong Pty Ltd (trading as Rhino Stillages) respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles.

Rhino Stillages is committed to respecting and protecting the privacy of your personal information by informing you about the type of information we collect and how it is used. We assure you that your personal information is kept strictly confidential, and we understand its security is of great concern to you.

Rhino Stillages receives and stores any information you enter on our website or give us in any other way, such as through forms on our website, when you place an order in our online store, emails, or other similar methods. We use this information for purposes such as responding to your requests, customizing future shopping experiences, improving our site, processing orders, and communicating with you.

Rhino Stillages may use cookies to track your purchases and monitor your activity on our site. If cookies are disabled, you may not be able to make purchases on our site.

Rhino Stillages may collect data through Google Analytics, including your usage patterns on our website. This information only tracks your usage patterns and does not identify you personally. We may use this data to help tailor our website’s content to improve your shopping experience.

Except as required by law or for business operations, Rhino Stillages will not share your personal information with any third party. We are committed to never selling your personally identifiable information and take the security of your data seriously.